Chat Support Services We Offer

Led with marketing problems for your services or products? Are you looking for expert chat support solutions to provide your prospects with timely customer service? Online chat support solutions give you the ease, at the least cost, of promoting you  services / products in the market you expect.

Chat Support outsourcing

Nuvella is a leading proponent of online chat and has been offering personalized chat support services for over 2 years now.We provide cost-effective online chat support services to help you extend your customer scope, improve the number of your visitors and reduce user dropouts from your website.

We deliver cost-effective live chat support services online that can increase the level of customer satisfaction and improve your brand value.We give Global Clients a broad variety of chat support services, including-

Live Operators and Online Chat

Our chat support executives exploit our well developed communication guides to connect with the guests.They are also available to assist with the customer requests and have quick resolution.

Visitor Started Chat

When a visitor starts a chat, our agents respond quickly so you don’t lose any perspective.If the visitor wants any additional details, our agents will forward the chat to an expert

Customer Inquiries & Grievance Resolution Chat

We also developed a separate team of experts to handle the concerns of the customers and have dedicated agents to solve customer issues or provide expert advice on specific customer requests.

Lead Generation and Follow-up Chat

Our chat support services can be configured to manage the chats for lead generation and follow-up.It will improve the publicity & sales strategies.

Inbound Customer Support

If the dialog is started by a new prospect or other vetted lead, we have the equired tools to provide customer service across multiple inbound channels.

Technical Support

We have a professional team of chat support executives who can manage any sort of technical question and can answer or provide the details required to address the customer’s problems.

Chat Support Services We Offer

  • Live Operators and Online Chat
  • Visitor Started Chat
  • Customer Inquiries & Grievance Resolution Chat
  • Lead Generation and Follow-up Chat
  • Inbound Customer Support
  • Technical Support
  • Telemarketing
  • Products/Services Info Chat
  • Order Management / Verification / Fulfilment
  • Order Processing Queries
  • Billing Support
  • Helpdesk Support

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Industries We Cater To

  • Healthcare
  • Retail & E-commerce
  • Banking & Finance
  • Travel & Tourism
  • Media & Entertainment
  • Education & E-Learning

Call Center Software we use